TTY: Contact Here

Mon - Fri: 9:00am - 5:00pm

Saturday - Sunday Closed

34 Dodd Street, Wembley

Western Australia 6014

Feedback

At AccessPlus, we openly welcome feedback, comments, suggestions and complaints.

We actively encourage you to contact us with your feedback, whether good or bad. Complaints are especially important to us as they may help us to see where our services, procedures or activities might be improved.

The Complaints Procedure (Auslan Video)

When things go wrong

We recognise that there may be times when our services and activities do not meet our usual high standards. If this happens, it is important that we know about it as soon as possible, so that we can deal with the situation effectively, try to prevent it from happening again and learn from our mistakes.

Our promise and commitment to you

We promise to take all feedback and complaints seriously, and to deal with them in a timely manner. A log is kept of all complaints that we receive and they are reported to our Leadership team on a weekly basis.

How to give us feedback

You can call us, write to us or email us about your complaint/feedback and our staff will be pleased to help.
If you wish to make a formal complaint about the AccessPlus WA Deaf or any of our services please see the Complaints Procedure flyer.