Feedback & Complaints

At Access Plus we believe feedback allows us to resolve any issues you may have and gives us an opportunity to improve the services that you receive. Feedback includes a compliment, comment or a complaint. When you give us feedback we will treat you with respect. Your feedback will be kept safe, private, and protected.

If you would like to make a complaint, compliment or suggestion about our service, it is always best to first talk directly to the people who are providing your service, however, we understand that this may not always be possible. In that case, please complete the form down below and we will address the issue you raise. We will also contact you to find out more or to tell you the progress of your complaint, if you wish for us to do this you will need to provide your contact details.

Our feedback brochure and feedback form will also help you to understand our feedback and complaint process. You can find both of these through the buttons down below.

Feedback & Complaints Policy 

The following video details our Feedback and Complaints policy. We want to be as transparent as possible, so you can watch the video, or read the policy directly through the button below. We’ve also provided a digital copy of our brochure detailing our feedback process and policy. If you would like to submit feedback or complaints, you can see how in the next section.

How can I submit feedback or complaints?

Call
Access Plus

You can give us a call on (08) 9441 2677. This is a direct line to the office and you can speak to an independent member of staff about your concerns.

Feedback
Form

You can complete the feedback form through the button below and email it to quality@accessplus.org.au or send it to PO Box 8558 Perth BC WA 6849.

Email
Access Plus

You can email us directly at quality@accessplus.org.au or use the contact form down below.

HaDSCO
WA

If you want someone else to help you with a complaint, but not someone from Access Plus, you can contact the Health and Disability Services Complaints Office (HaDSCO). HaDSCO is an independent authority which collects information about complaints in disability services and if necessary, provides an impartial resolution service. You can report any complaint directly to HaDSCO using this button.

Contact Us

Send us an email

34 Dodd St
Wembley WA 6014
Office Number
(08) 9441 2677